Shipping & Returns
SHIPPING: Orders are typically processed and shipped in 3-4 business days. Be sure to account for this when selecting your shipping method. The shipping carrier presented during checkout varies based on the warehouse the item will ship from.
We ship our products worldwide. If you cannot find a shipping quote for your country please contact us.
Our production and warehouse is located in Ho Chi Minh City/Vietnam.
SHIPPING NOTIFICATION: An email will be sent to you upon shipment with the shipment tracking # and carrier.
SHIPPING QUESTIONS: Please use cs(at)sdi-12Products.com to contact us regarding shipping questions. We will respond within 1 business day.
SDI-12Products.com retains the right to withhold shipment on any purchases we deem suspicious of possible fraud.
Returns : Every item we sell is carefully inspected before it is shipped.
Defective or Damaged: If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 1 week of receipt of order. If a refund is requested, the original shipping charges will be refunded.
General Returns: We will accept general returns for 30 days from order receipt. Returned products must be in absolutely new and unused condition for refund. Please contact us for a return authorization. Please note, shipping is non-refundable.
Please use cs(at)sdi-12products.com to contact us for a return authorization and return instructions.